Video link for Reschedule / Cancel a call: (for experts).

Handling No-Show Issues as an Expert on Topmate

If you're an expert on Topmate and encounter a no-show situation, there are a few actions you can take depending on the status of the session. Here's a step-by-step guide to manage rescheduling, completing, or resolving such bookings efficiently.

A. How to Provide a Reschedule Option (Expert-Initiated)

If you want to offer a reschedule option proactively (even if no-show is not yet reported), you can follow these steps:

1. Go to the Completed Calls Dashboard.
   
   

2. Click on the specific booking you'd like to reschedule.
   
   

3. Select the "Reschedule" option.
   
   

4. An automated email will be sent to the follower containing a link to reschedule the session.
   
   

This option helps maintain flexibility and encourages better engagement with followers.

B. No-Show Reported by the Follower (Action Required)

If a follower reports a no-show, the booking will appear under the Need Action tab. Here's how to handle it:

1. Navigate to the Need Action Dashboard.
   
   

2. Click on the specific booking that requires your attention.
   
   

3. Choose the "Reschedule" option to propose a new session.
   
   

4. The follower will receive an email with the reschedule link and can book the new session at their convenience.
   
   

Important: You must resolve any follower-reported no-show within 72 hours. If not resolved in time, the system will automatically process a refund to the follower.

C. Session Completed Outside Topmate

If you've conducted the session through other means (e.g., Zoom, phone), and the session is complete, you can mark it accordingly:

1. Go to the respective booking in the dashboard.
   
   

2. Select the "Mark as Completed" option.
   
   

This ensures accurate records and prevents any unnecessary refunds or disputes.

Summary

Final Note

Please be sure to address any reported no-show within 72 hours. This timeframe is critical — failure to respond will result in automatic refund issuance.

For any additional assistance, feel free to reach out to Topmate support via your dashboard.